Refund policy

SAWAARO Return & Damage Policy

At SAWAARO, we carefully inspect every product before dispatch to ensure you receive the best quality.

If you receive a damaged, broken, defective, or incorrect product, please follow the steps below:

  1. Contact us within 3 days of delivery.
  2. Share a complete unboxing video starting from the sealed package until the product is fully opened. The video must be continuous and unedited.
  3. Once our team verifies the issue, you will receive a SAWAARO Gift Card equal to the value of the product, which can be used for your next purchase.

Please Note:

  • Claims without a valid unboxing video cannot be processed.
  • Requests made after 3 days of delivery will not be accepted.
  • The gift card is non-transferable and cannot be exchanged for cash.

Customer Support

For any questions or assistance, please contact our Customer Care:

You can reach us via phone, WhatsApp, or email, and our support team will be happy to assist you.